Discover how we leveraged generative AI to create a chatbot that harnesses knowledge from documents, providing instant, accurate, and context-aware assistance to customers, reducing support costs and improving satisfaction.
Client
Global Tech Solutions
Year
2022
Services
Generative AI
Platform
Web, Mobile
Client
Global Tech Solutions
Year
2022
Services
Generative AI
Platform
Web, Mobile
Project Overview
Global Tech Solutions, a leading provider of innovative technology solutions, sought to enhance their customer support by implementing an AI-powered chatbot that could quickly and accurately answer queries based on the company's extensive documentation. With a rapidly growing customer base and an increasing volume of support requests, Global Tech Solutions needed a scalable solution that could provide instant, personalized assistance to customers around the clock.
Execution
Our team developed a state-of-the-art chatbot using generative AI techniques, which allowed it to understand and respond to customer inquiries by referencing relevant information from the company's documents. The chatbot was seamlessly integrated into their existing support channels, providing a unified and efficient experience for customers.
Project results
The AI-powered chatbot transformed Global Tech Solutions' customer support, reducing response times by 80% and increasing customer satisfaction scores by 45%. The chatbot handled 70% of all inquiries, freeing up human agents to focus on more complex issues and resulting in a 30% reduction in support costs.